Privacy Policy

This Privacy Policy explains how Lanka Ads collects, uses, stores, and shares personal information when you visit the website, create an account, publish or interact with advertisements, contact us, or use related services.

1. Information we collect

Depending on how you use Lanka Ads, we may collect:

Account information

Your name, telephone number, email address, username, login details, and account-verification records.

Advertisement information

Advertisement text, categories, locations, prices, contact details, photographs, and other content you choose to publish.

Activity information

Your searches, viewed advertisements, likes, saved or hidden advertisements, reports, settings, credit activity, and interactions with platform features.

Verification and support information

Information submitted for verification, reports, complaints, correspondence, and evidence relating to disputes, refunds, or cashback requests.

Payment information

Transaction references, amounts, purchased credits, and payment status. Payment-card or banking information may be processed directly by a payment provider instead of being stored by Lanka Ads.

Technical information

Your IP address, device type, browser, operating system, referring pages, timestamps, approximate location derived from your IP address, cookies, session information, and security logs.

Please avoid including unnecessary sensitive information in advertisements. Information published in an advertisement may be viewed, copied, or used to contact you by anyone.

2. How we use information

We may use your information to:

• Create and operate user accounts.
• Publish, display, promote, and manage advertisements.
• Provide search, saved-ad, reporting, verification, and credit features.
• Process payments and eligible refund or cashback requests.
• Send account, security, and service-related messages.
• Respond to enquiries and complaints.
• Detect spam, fraud, abuse, and unsafe or prohibited content.
• Enforce our Terms and protect users.
• Measure platform performance and fix technical problems.
• Improve our website and services.
• Meet legal obligations and respond to lawful requests.

3. Cookies

We may use cookies, local storage, and similar technologies to:

• Keep users signed in.
• Remember preferences.
• Protect accounts and prevent abuse.
• Understand how the website is used.
• Improve performance and reliability.

You may block or delete cookies through your browser. However, some account and website features may not work correctly afterward.

4. Sharing information

We may share information in the following circumstances:

Public advertisements

Information included in a published advertisement or public profile is visible to visitors.

Service providers

Hosting, communications, analytics, security, storage, verification, and payment providers may process information on our behalf.

Legal and safety purposes

We may disclose information when reasonably necessary to comply with the law, respond to legal proceedings, investigate fraud or abuse, protect rights and safety, or respond to an emergency.

Business transfers

Information may be transferred during a merger, financing, reorganization, or sale of all or part of the platform, subject to applicable law.

With your permission

We may share information when you request, direct, or clearly consent to the sharing. We do not sell personal information for money.

5. Public advertisements and external communication

Contact details and other information published in advertisements may be indexed by search engines or copied by third parties. Removing an advertisement from Lanka Ads may not remove copies from search engines, messaging applications, or other websites.

When you contact an advertiser through telephone, email, WhatsApp, Telegram, social media, or another external service, that provider and the recipient handle your information according to their own practices.

6. Data retention

We retain personal information only for as long as reasonably necessary to:

• Operate accounts and services.
• Prevent fraud and abuse.
• Resolve complaints and disputes.
• Maintain transaction and security records.
• Enforce our agreements.
• Meet legal obligations.

Retention periods vary depending on the type of information. Limited transaction, moderation, security, legal, and backup records may be retained after an account or advertisement is removed.

7. Security

We use reasonable administrative and technical safeguards designed to protect personal information. However, no website, transmission method, or storage system is completely secure. We cannot guarantee absolute security. Keep your passwords and verification codes private and contact us if you suspect unauthorized access.

8. Your choices and rights

Depending on applicable law, you may request to:

• Access personal information held about you.
• Correct inaccurate information.
• Update or delete certain information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.

We may need to verify your identity before completing a request. Some information may be retained where required by law or for legitimate security, fraud-prevention, dispute, or record-keeping purposes.

9. International processing

Some service providers may process information outside Sri Lanka. Where required, we take reasonable steps to ensure appropriate safeguards apply to these transfers.

10. Children

Lanka Ads is not intended for anyone under 18. We do not knowingly permit minors to publish advertisements or use adult-oriented services. If you believe a minor’s information or image appears on Lanka Ads, report it immediately so that we can investigate.

11. Changes to this policy

We may update this Privacy Policy to reflect changes to our platform, practices, or legal obligations. The revised policy will be published on Lanka Ads with an updated effective date.

12. Contact

For privacy questions or requests, contact [email protected].

Effective date: 5 October 2026